FAQ

AEB mobile/AEB Online
How to register for AEB Mobile system?
How to activate AEB Mobile application?
Is it possible to activate Aeb Mobile system without visiting the Bank?
Is it possible to register in the system via another email?
Is it possible to change email address?
How to activate Touch ID (fingerprint) or Face ID to login to system?
What should one do in case of not receiving the security code on email or phone number?
How many times one can enter an incorrect password?
In case AEB Mobile system is locked, how to apply to the Bank to unlock it?
Is it possible to use Aeb Mobile system on more than on smart device?
Is it possible to copy or duplicate the transactions executed through Aeb Mobile system?
Is it possible to cancel the transactions executed through Aeb Mobile system?
How to activate and use AEB Mobile application?
AEBMobile: How to activate a newly downloaded AEB Mobile application in case of damage or loss of the mobile phone, not remembering PIN code or acquiring a new mobile phone ?
AEBMobile: When logging in, I receive the following message: “Connection failure. Please, check the internet connection”. What does that mean?
AEBMobile: Am I allowed to use the activation code twice?
AEB Mobile: What will happen if I enter an incorrect PIN while generating one-time password?
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Loans
Are penalties applied in case of early loan repayment?
Is it possible to make insurance for further years of the pledged cars taking into account the loan amount balance?
Is it possible to get a loan with real estate collateral without the documents certifying the income?
Loan under the pledge of real estate.
Credit line with real estate collateral.
Is it possible to get a new loan or credit line before fully repaying the old one?
Is it possible to pledge a real estate located in a region as loan collateral?
Is it possible to acquire a standardized gold bullion on-credit?
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Deposits
Is interest capitalization possible in case of not receiving the interest amounts?
Is it possible to get accrued interest amounts in case of premature withdrawal of the term deposit?
Is it possible to add amounts to the term deposit placed for up to 6 months term?
It is possible to transfer interest amounts accrued against the deposit to the card account?
Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?
In case of “Convenient-new” term deposit, the deposit may be supplemented up to the 90th day preceding the expiry of the term of the deposit and only with amounts not to exceed the double of the deposit amount placed. In case of prolongation of the deposit, the amounts may be added up to the 90th day preceding the expiry of the prolonged term of the deposit and with the amounts not exceeding the double of the deposit balance existing at the moment of prolongation.
Is capitalization of interest amounts of the deposit possible?
Is capitalization of interest amounts of the deposit possible?
Is it possible to maintain accrued interest amounts in case of premature withdrawal of the deposit?
Is it possible to add amounts to the deposit placed for up to 6 months term?
Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?
Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?
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Plastic cards
Is credit line provision via pension plastic card possible?
Is it possible to choose PIN code of plastic card personally and in due course of time, if necessary, change it via the ATM, without visiting the Bank?
Is it possible to enlarge the permitted daily encashment limit of ArCa plastic cards?:
Is it possible to replenish the card account via the “TelCell” system.
Is it possible for one of the family members to make use of the plastic card in case of the Cardholder’s absence from the country
Is it possible to credit an amount to the card and afterwards, if necessary, to transfer it to another card account?
Is it possible to immediately activate the amount credited to the card?
Is it possible to provide a plastic card earlier, with an extra payment?
Is it possible to receive countless transfers from abroad to the card account, without visiting the Bank?
Is it possible to get a multi-currency plastic card?
Is it possible to replenish the card account through TelCell system ?
Is it possible to choose the PIN code of the card account personally and change it time to time?
Is it possible to credit amount to a plastic card and transfer it to another card account?
Is it possible to immediately activate the amount credited to the card?
Is it possible that the card won’t be swallowed by an ATM after entering incorrect PIN code for three (3) times successively?
Is it possible to make a transaction through a POS terminal with newly unblocked card?
Is it possible to use ArCa Classic MIR card abroad?
Is it possible to be served at LoungeKey lounges without PriorityPass cards?
Is it possible to attach other cards to MasterCard ARMECs Gold and Standard cards and use it after preterm repayment of the credit line?
Is it possible to get Visa Infinite card’s insurance policy without visiting the Bank?
Is it possible to make payments without visiting the Bank?
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Updated: 29/06/2022 17:13